FAQs
1. What products does Petzzy sell?
We offer a curated range of high-quality pet essentials for dogs and cats. Our collection includes toys, grooming tools, collars, harnesses, vests, shoes, pet beds, and more. We continuously update our catalog to bring useful, reliable, and comfortable products for your pets.
2. Do you ship internationally?
At this time, we ship within the United States only.
3. How long does shipping take?
• US Shipping: Estimated 4–8 business days
Please note that during peak seasons, holiday periods, or high-volume times, delivery may require an additional 1–4 business days.
4. Can I track my order?
Absolutely. After your order ships, you’ll receive an email with a tracking number. You can track your order anytime using our Order Tracking page on the website.
5. Are there any shipping delays?
Orders are normally delivered within the timeframe above. However, processing or delivery may take slightly longer during seasonal peaks or operational transitions. We appreciate your patience.
6. Do you offer discounts or promotions?
Yes. We run seasonal offers, bundle deals, and limited-time discounts throughout the year. Stay updated by checking our homepage or signing up for email notifications.
7. What is your return policy?
We want every purchase to feel right. If you experience any issue with your order, reach out to us at hello@petzzyshop.com. Our team will help you with returns or exchanges based on our return guidelines.
8. Do you offer refunds?
Refunds are available if an item arrives damaged or defective. Please contact us within 14 days of delivery to begin the return process. Our support team will review and guide you through the steps.
9. Is my payment secure?
Yes. All payment information is protected through modern encryption and PCI-compliant systems. Your data is handled safely at every step of the checkout process.
10. What payment methods do you accept?
We accept a wide range of secure payment options to keep checkout simple and convenient:
• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• MasterCard
• PayPal
• Shop Pay
• Venmo
• Visa
All transactions are processed through trusted payment gateways.
Contact Us
If you need help or have questions, feel free to reach out:
Email: hello@petzzyshop.com
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Phone: +13074481962