Shipping policy

At Petzzy, our goal is to deliver your order quickly and reliably across the United States. Please review the details below to understand how shipping works on our store.

Shipping Destination

We currently ship within the United States only.

Shipping Rates

Free Shipping
• Available on orders $100.00 and above

Standard Shipping
• $5.99 for orders $0.00–$99.99

Estimated Delivery Time

• 4–8 business days for most U.S. locations

Note:
During peak seasons, holidays, or high-volume periods, delivery may take an additional 1–4 business days. We appreciate your patience.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation
• Once shipped, you will receive a tracking number via email
• You can monitor your shipment anytime through our Order Tracking page

Delayed or Lost Packages

If your order is delayed, appears lost, or is not delivered within the expected timeframe, please contact us at hello@petzzyshop.com with your order number.
Our support team will review the issue and work with the carrier to resolve it.

Incorrect Address Disclaimer

Please ensure that the shipping address provided at checkout is accurate.
Petzzy is not responsible for delays or lost packages caused by incomplete or incorrect address information.

Returns Due to Undeliverable Address

If an order is returned to us due to an undeliverable address, we will contact you to arrange reshipment.
Additional shipping fees may apply.

Contact Us

For any questions regarding your order or shipping:

Email: hello@petzzyshop.com
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Phone: +13074481962

Petzzy — Bringing happiness to pets, wherever they are.